Privacy Policy

1. Basic Policy

A'alda Y Co., Ltd. (hereinafter referred to as “A'alda”) and Docquity Holdings Pte. Ltd., (hereinafter referred to as “Docquity”; together with “A'alda”, hereinafter referred to as “the Company”) jointly developed and Docquity provides the “Vets Ask AI” and “My AI Vet services (hereinafter referred to as “the Services”). In providing these Services, the Company will comply with relevant laws and regulations, exercise the utmost care, and strive to ensure the security management of personal information collected from customers, including its collection, use, and storage.

2. Definition of Personal Information

Personal information refers to information about individuals, including name, date of birth, telephone number, email address, occupation, workplace, etc., that can identify specific individuals.

3. Collection of Personal Information

The Company will collect customers' personal information within the scope necessary for business operations, using appropriate and fair means.

4. Use of Personal Information

The collected personal information will be used only for the following purposes, and if the purpose of use is changed, it will be published on our website.

1. (1)For the provision and operation of the Service.
2. (2)For user registration for the Service.
3. (3)For communication and handover to responsible companies when customers make inquiries, application requests, or other requests regarding the Service.
4. (4)For notifying matters necessary for the operation of the Service.
5. (5)For notifying new features and update information regarding the Service.
6. (6)For sending newsletters and direct mail related to the Service.
7. (7)For advertising effectiveness analysis, market analysis, and marketing related to the Service.
8. (8)For creating statistical data, purchase data, etc. (data that does not identify specific individuals).
9. (9)For analyzing and classifying acquired customer information to improve the Service and other company services (including monitoring and countermeasures for fraudulent activities).
10. (10)For analyzing attributes and other characteristics of acquired customer information to display optimized services, advertisements, etc., and send messages via email, browser notifications, and other methods.
11. (11)For analyzing attribute information, behavioral history, etc. acquired by the Company to understand customer preferences and tastes.
12. (12)For conducting contests, campaigns, etc.
13. (13)For researching and developing new services including the Service.
14. (14)For requesting survey responses to improve the Service and other company services.
15. (15)For delivering behavioral targeting advertisements using advertising distributors such as Google and Yahoo!.
16. (16)For various inquiries and service improvement after-sales service.
17. (17)For preventing unauthorized access and improper use.
18. (18)For developing and improving the Service and other content.
19. (19)For purposes incidental to the above purposes.

5. Storage of Personal Information

The Company will establish a personal information protection manager for the acquired personal information and, under their management and supervision, implement security measures such as access management, removal restrictions, and unauthorized access prevention measures to ensure appropriate management.

6. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties except for the following reasons:

1. (1)When customer consent is obtained
2. (2)When required by law
3. (3)When providing to partners or business contractors listed below within the necessary scope for achieving the purpose of use
   
4. (4)When providing to third parties clearly indicated in advance when requesting personal information
5. (5)When there are other legitimate reasons

7. Inquiries about Personal Information Disclosure, Correction, Deletion, etc.

When there are requests for disclosure, correction, deletion, etc. of personal information, the Company will confirm that the request is from the person concerned and respond promptly.

Email address: support@anymall.jp

8. Joint Use of Personal Information

The Company may jointly use personal information among companies within the Company group within the necessary scope for achieving the purpose of using personal information.

9. Changes to Privacy Policy

The Company may change this Privacy Policy in response to the need for legal revisions or business necessities. When changes are made to this Privacy Policy, they will be posted on our website.