Terms & Conditions

Effective Date: September 1, 2025

Article 1 (Application)

1.These Terms & Conditions (hereinafter referred to as "these Terms") set forth the terms and conditions for the use of "Vets Ask AI" (hereinafter referred to as "the Service") provided by A'alda Y Co., Ltd. (hereinafter referred to as "the Company"). Individuals, corporations, or organizations using the Service (hereinafter referred to as "Customers") shall use the Service in accordance with these Terms.

2.Where the content of these Terms differs from explanations of the Service outside these Terms (hereinafter referred to as "Individual Provisions"), the Individual Provisions shall take precedence.

Article 2 (Amendment of Terms)

The Company may amend these Terms when the Company deems it necessary. When amending these Terms, the Company shall notify Customers of the implementation date and content of the amended Terms through posting on the Company's website or other appropriate methods, or notify Customers directly.

Article 3 (Application)

1.Customers may apply to the Company for use of the Service by agreeing to comply with these Terms and providing certain information prescribed by the Company (hereinafter referred to as "Application Information") to the Company in the manner prescribed by the Company.

2.The Company shall determine whether to approve the application set forth in the preceding paragraph according to the Company's criteria, and when the Company approves the application, a service usage contract (hereinafter referred to as "Service Usage Contract") between the Customer and the Company shall be established, and the Customer shall be able to use the Service in accordance with these Terms.

3.The Company may refuse to conclude a Service Usage Contract with a Customer if the Customer falls under any of the following circumstances, and shall have no obligation to disclose the reasons therefor.

  1. (1)When all or part of the Application Information provided to the Company contains false information, errors, or omissions
  2. (2)When the applicant is a minor, adult ward, person under curatorship, or person under assistance, and has not obtained the consent of their legal representative, guardian, curator, or assistant
  3. (3)When the Company determines that the applicant is an antisocial force (meaning organized crime groups, members of organized crime groups, right-wing groups, antisocial forces, or other similar persons; the same shall apply hereinafter), or engages in any interaction or involvement with antisocial forces such as cooperating with or being involved in the maintenance, operation, or management of antisocial forces through funding or otherwise
  4. (4)When the Company determines that the applicant is a person who has previously violated contracts with the Company or their associates, or when the Company determines that there is a risk of violating these Terms
  5. (5)When the applicant has been subject to measures prescribed in Article 16
  6. (6)When the Company otherwise determines that concluding the Service is inappropriate

Article 4 (Changes to Application Information)

1.When there are changes to the Application Information, the Customer shall promptly notify the Company of such changes in the manner prescribed by the Company.

2.The Company shall not bear any responsibility if the Customer suffers disadvantages due to the Customer recording incorrect information about Application Information or failing to notify changes to Application Information.

Article 5 (Preparation of Usage Environment)

1.When using the Service, the Customer shall procure, maintain, and manage at their own expense and responsibility the environment necessary for using the Service, including computer terminals and peripheral devices, communication equipment, and communication lines (hereinafter referred to as "Usage Environment").

2.The Company makes no warranties, express or implied, regarding the Usage Environment.

Article 6 (Service Content)

1.The Service is an AI-powered search assistance tool service related to veterinary medicine and shall have functions separately determined by the Company.

2.The Service is an auxiliary tool and provides information "as is" and "to the extent available." It does not replace the clinical judgment of medical professionals, so diagnosis and medical practice using the Service cannot be performed.

3.The Company shall provide the Service to the Customer on the condition that the Customer complies with these Terms and applicable laws and regulations.

4.The Customer shall upload, store, and disclose, share, and transmit text, data, information, files, etc. (hereinafter referred to as "Data") through the Service at their own responsibility.

Article 7 (Service Users)

1.The Service may only be used by the Customer themselves and officers or employees of the Customer who are engaged in the business of animal hospitals operated by the Customer (hereinafter referred to as "End Users").

2.The Customer shall ensure that End Users comply with these Terms and the Service Usage Contract.

3.The Customer shall conduct internal management related to the use of the Service by End Users at their own responsibility, and the Company shall not bear any responsibility.

Article 8 (ID and Password Management)

1.The Customer shall maintain the confidentiality and security of their ID and password at their own responsibility, properly manage and store their ID and password, and shall not allow third parties other than End Users to use them or lend, transfer, change names, sell, etc.

2.The Customer shall bear all responsibility for damages arising from inadequate management of ID or password, usage errors, third-party use, etc.

Article 9 (Outsourcing)

The Company may outsource part or all of the operations related to the Service to third parties.

Article 10 (Disclaimer)

1.The Company makes no warranties regarding the completeness, legality, accuracy, usefulness, non-infringement or potential infringement of third-party rights, commercial availability, suitability for specific purposes, absence of interruptions, suspensions or other obstacles to the Service, or any other matters. The Service is not a substitute for professional advice, expertise, or judgment.

2.The Company shall not bear any responsibility for damages in the following categories.

  1. (1)Damages arising from the Customer's violation of laws, these Terms, etc.
  2. (2)Damages caused to the Customer by unexpected unauthorized access or similar acts
  3. (3)Damages arising from the Customer's violation of Japanese or foreign laws in connection with the use of the Service
  4. (4)When non-performance of all or part of the Service Usage Contract occurs due to natural disasters, changes in land, fire, strikes, trade suspension, war, civil war, epidemic or infectious disease outbreaks, or other force majeure
  5. (5)When the Customer has troubles with third parties (regardless of whether inside or outside the Service) in connection with the use of the Service

Article 11 (Prohibited Acts)

When using the Service, the Customer shall not engage in any of the acts specified in the following items.

  1. (1)Acts that infringe upon the copyrights, trademark rights, other intellectual property rights and other rights, and property of the Company or third parties
  2. (2)Acts that infringe upon the portrait rights or privacy of the Company or third parties
  3. (3)Acts that cause disadvantage or damage to the Company or third parties
  4. (4)Acts involving the buying, selling, or acquisition of third-party personal information
  5. (5)Acts of unjustly discriminating against, defaming, or insulting the Company or third parties, or acts that promote such behavior
  6. (6)Acts that damage the credibility or reputation of the Company or third parties, or services provided by the Company or third parties
  7. (7)Acts that violate public order and morals, or acts that promote such behavior
  8. (8)Acts that violate laws, these Terms, or contracts related to transactions with the Company
  9. (9)Acts of using the Service for improper purposes
  10. (10)Acts that interfere with the operation of the Service
  11. (11)Lending, transferring, or selling ID/password to third parties, or sharing with third parties
  12. (12)Modifying, copying (data scraping, reverse engineering, decompiling, etc.), leasing, selling, or distributing the Company's Service
  13. (13)Performing diagnosis or medical practice using the Service
  14. (14)Having third parties perform the acts specified in the preceding items, or acts that promote third parties to perform the acts specified in the preceding items
  15. (15)Other acts that the Company deems inappropriate

Article 12 (Service Suspension and Interruption)

The Company may suspend or interrupt the provision of all or part of the Service without prior notice to the Customer if any of the following circumstances apply.

  1. (1)When maintenance, repair, or modification of the Service becomes necessary
  2. (2)When the Service cannot be operated due to computer or communication line failures, operational errors, excessive access concentration, unauthorized access, hacking, etc.
  3. (3)When the Service cannot be operated due to force majeure such as earthquakes, lightning, fire, flood, power outages, natural disasters, etc.
  4. (4)When the Company otherwise deems suspension or interruption necessary

Article 13 (Service Content Changes and Service Termination)

1.The Company may add, change, or delete the content of the Service, or terminate the provision of the Service, at the Company's convenience.

2.When the Company terminates the provision of the Service, the Company shall notify the Customer in advance.

Article 14 (Usage Fees and Payment Methods)

1.The usage plan and fees for the Service shall be according to the [Price List].

2.The usage fees for the Service shall be paid by the method designated by the Company.

Article 15 (Usage Period)

1.The usage period of the Service shall begin on the date determined by the Company and end on the date determined by the Company.

2.The usage period of the Service shall be renewed for the period determined by the Company on the expiration date of the usage period, unless the user applies for cancellation by the method determined by the Company within the period determined by the Company.

Article 16 (Termination of Usage Contract)

1.The Company may terminate the Service Usage Contract without prior notice or demand if the Customer or End Users fall under any of the following circumstances.

  1. (1)When payment of usage fees is delayed
  2. (2)When these Terms or the Service Usage Contract are violated
  3. (3)When it becomes clear that there are false facts in the Application Information
  4. (4)When payment is suspended or becomes impossible, or when applications for commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation, or similar proceedings are filed
  5. (5)When falling under any of the items in Article 3, Paragraph 3
  6. (6)When the Company otherwise determines that use of the Service is inappropriate

2.When any of the circumstances in the items of the preceding paragraph apply, the Customer shall naturally lose the benefit of time regarding all debts owed to the Company and shall immediately pay all debts to the Company.

Article 17 (Measures Upon Termination of Usage Contract)

1.When the Service Usage Contract is terminated, the Customer shall lose all rights related to the use of the Service, and the Company shall not bear any responsibility even if this causes damage to the Customer.

2.Upon termination of the Service Usage Contract, if there are debts owed to the Company, the Customer shall naturally lose the benefit of time regarding all debts owed to the Company and shall immediately pay all debts to the Company.

Article 18 (Liability for Damages)

1.The Customer and the Company shall compensate for damages if they violate these Terms or the Service Usage Contract and cause damage to the other party.

2.If the Company bears responsibility for compensating the Customer for damages for any reason, the Company's compensation amount shall be limited to the amount of consideration paid by the Customer to the Company in the past 6 months, within the scope permitted by law.

3.The Customer and the Company shall not bear responsibility for compensating for incidental damages, indirect damages, special damages, future damages, and damages related to lost profits.

Article 19 (Intellectual Property Rights)

1.All intellectual property rights related to the Service belong to the Company or those who have granted licenses to the Company, and the Customer's use of the Service based on these Terms and the Service Usage Contract does not mean granting usage rights to intellectual property rights related to the Service that belong to the Company or those who have granted licenses to the Company.

2.The Customer may not reproduce, reprint, publicly transmit, modify, or otherwise use intellectual property rights related to the Service beyond the scope of private use.

Article 20 (Exclusion of Antisocial Forces)

1.In using the Service, the Customer shall represent that they or their officers or employees do not belong to or fall under antisocial forces and are not involved with antisocial forces, and shall guarantee that they will not belong to, fall under, or be involved with antisocial forces in the future.

2.If the Company determines that the Customer or the Customer's officers or employees belong to or fall under antisocial forces, or are involved with them, the Company may take measures to suspend use of the Service or terminate the contract without prior notice.

3.The Company shall not bear any obligations or responsibilities for damages arising from service suspension and termination due to the Customer's violations based on this Article.

Article 21 (Confidentiality)

The Customer shall treat confidentially any non-public information disclosed by the Company to the Customer in connection with the Service with a request for confidential treatment, except when there is prior written consent from the Company.

Article 22 (Handling of Personal Information)

The handling of personal information acquired by the Company in connection with the provision of the Service shall be in accordance with the Company's Privacy Policy separately determined, and the Customer agrees that the Company will handle personal information in accordance with this Privacy Policy.

Article 23 (Handling of Data)

1.The Customer shall back up Data stored in the Service at their own expense and responsibility, and shall handle responses related to service suspension and contract termination.

2.The Company may use Data for the following purposes during the effective period of the Service Usage Contract and after its termination.

  1. (1)Provision, maintenance, and improvement of the Service
  2. (2)Provision of information and content tailored to Customer needs
  3. (3)Response to Customer inquiries and support
  4. (4)Analysis of Service usage status and statistical information, measurement of marketing activity effectiveness
  5. (5)Development and provision of new services and features
  6. (6)Service quality improvement, defect response, security enhancement
  7. (7)Response to, monitoring, and prevention of troubles and violations in Service operation
  8. (8)Sending notifications and communications, providing information, displaying advertisements
  9. (9)Conducting surveys and user feedback
  10. (10)Exercise of legitimate rights and compliance with legal obligations, response to litigation and dispute resolution

3.The Customer grants the Company non-exclusive, unlimited, and irrevocable rights to reproduce, modify, disclose, and otherwise use or utilize Data in all forms to the extent necessary for the purposes of the preceding paragraph.

4.The Customer agrees not to exercise moral rights of authors against the Company and those who have inherited or been granted rights from the Company regarding Data.

Article 24 (Communication and Notification)

1.Inquiries and other communications or notifications from the Customer to the Company regarding the Service, and notifications regarding changes to these Terms and other communications or notifications from the Company to the Customer, shall be made by the method determined by the Company.

2.When the Company communicates or notifies to email addresses or other contact information included in Application Information, the Customer shall be deemed to have received such communication or notification.

Article 25 (Transfer of Usage Rights)

1.Without prior written consent from the Company, the Customer may not transfer, assign, create security interests, or otherwise dispose of their position under the Service Usage Contract or rights or obligations under these Terms and the Service Usage Contract to third parties.

2.When the Company transfers the business related to the Service to a third party, the Company may transfer to the business transferee the position under the Service Usage Contract, rights and obligations under these Terms and the Service Usage Contract, and the Customer's Application Information and other information in connection with such business transfer, and the Customer agrees to such transfer in advance in this paragraph. The business transfer defined in this paragraph includes not only ordinary business transfers but also all cases where business is transferred, such as corporate splits.

Article 26 (Severability)

Even if any provision of these Terms or part thereof is determined to be invalid or unenforceable by laws and regulations, the remaining provisions of these Terms and the remaining parts of provisions determined to be partially invalid or unenforceable shall continue to have full effect.

Article 27 (Governing Law and Jurisdiction)

1.These Terms shall be governed by Japanese law.

2.The Tokyo District Court shall be the court of exclusive agreed jurisdiction for the first instance for all disputes arising from or related to these Terms.

Article 28 (Good Faith Consultation)

For matters not specified in these Terms or when doubts arise regarding the interpretation of these Terms, the Company and the Customer shall consult with each other in good faith and work toward resolution.

Article 29 (Use of Student Version Service)

If the Customer is a student (veterinary student, veterinary nursing student (including vocational schools), or any other person separately recognized by the Company), the Customer may use the student version plan of this Service (for plan details, please refer to the pricing table). The Customer shall submit information required by the Company, such as a student ID, to prove student status at the time of application and renewal. However, the Company may cancel the user registration if it determines that the Customer does not have student status or if the Customer loses student status due to graduation or other reasons.

Effective Date: September 1, 2025

These Terms are written in Japanese as the authoritative text. In case of any discrepancy between the translated version and the Japanese version of these Terms, the Japanese version shall prevail.